Your satisfaction with your Pella windows and doors is our priority. If you have a problem with your Pella product that you believe might be related to the window’s installation, taking the following steps could help determine if the product is installed level, square and plumb.
First, grab a level and set it on the frame of the product, across the bottom or sill. Do not put it on the sashes or panels of the product as it may not give an accurate reading. The bubble of your level should fall in the center, signifying the product is installed level.
Next, check plumb of your window or door. Plumb means the window or door is straight down or up, vertically. To examine for plumb, set your level on the two vertical side jambs on the exterior face to ensure the product is plumb from the inside out. After that, you’ll check for plumb from left to right by placing the level on both sides. The bubble should fall in the midpoint on both sides, signifying the product is installed plumb.
Third, you can examine for bowing by measuring the unit horizontally across the top, middle and bottom. The measurements of each of the three places should all be equal, plus or minus 1/8 inch. It’s crucial to always measure to and from a common point on both sides for consistency. Lastly, find out if your window or door is square by measuring from one corner to the other in an X fashion on the outside of the product. The measurements should be within 1/8 inch of each other, indicating the product is
You may also examine the reveal, where the sash meets the frame. The gap should appear the same from top to bottom and left to right. Every side of your product should appear the same, signifying the product is installed level, square, and plumb.
Taking the time to do a little troubleshooting on your own can present helpful information to fix a problem. If it turns out that you have run in to one, or even a couple, of these issues, visit the Pella Window and Door Showroom in Santa Fe or give us a call at 505-373-1286.